Overview
AI Media respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how AI Media collects, uses, shares, and protects information when you visit our website, use our client dashboard, communicate with our team, or engage us for marketing, advertising, creative, website, automation, analytics, or AI-assisted services.
For purposes of this Privacy Policy, "AI Media," "we," "us," and "our" refer to AI Media Co., including our website, client dashboard, related digital properties, and services.
By using our website, dashboard, or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information that helps us operate our business, communicate with prospects and clients, deliver our services, manage accounts and projects, improve our systems, and protect our website and client dashboard.
Information You Provide to Us
We may collect personal information when you:
- Fill out a form on our website.
- Request a consultation, proposal, audit, demo, or strategy session.
- Subscribe to our newsletter, updates, webinars, resources, or marketing communications.
- Create or use an account in the AI Media client dashboard.
- Submit support requests, project requests, tickets, approvals, feedback, or messages.
- Communicate with us by email, phone, chat, SMS, form submission, video call, or other channel.
- Upload or share client materials, creative assets, business information, brand files, website content, advertising data, analytics exports, or campaign materials.
- Participate in surveys, interviews, workshops, onboarding, reporting, or client success activities.
- Purchase, contract for, or inquire about our services.
Types of Information You May Provide
- Name, business name, job title, email address, and phone number.
- Mailing address, billing address, account details, and login credentials.
- Payment, billing, or transaction-related information.
- Project details, campaign information, website content, creative files, and brand assets.
- Analytics data, advertising data, CRM information, lead information, or other business materials you provide.
- Communications with our team and marketing preferences.
Information Collected Automatically
When you visit our website, use our dashboard, or interact with our emails, ads, or digital properties, we may automatically collect certain information, including:
- IP address, browser type, device type, and operating system.
- Referring pages, pages viewed, time spent on pages, and links clicked.
- General location information and cookie identifiers.
- Email engagement data, such as opens and clicks.
- Dashboard usage logs, security data, diagnostic data, and performance data.
2. Information We Collect Through the Client Dashboard
The AI Media client dashboard is designed to help clients access information, manage work, submit requests, review deliverables, approve assets, track projects, and communicate with our team.
When you use the dashboard, we may collect:
- Account registration details, user profile information, login data, and authentication data.
- Client company information, project requests, support tickets, uploaded files, and assets.
- Comments, approvals, revisions, feedback, service preferences, and activity logs.
- Usage information, performance information, and communications between you and our team.
We use this information to operate the dashboard, provide services, support your account, improve internal workflow, maintain security, and deliver a better client experience.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to inquiries, requests, forms, calls, emails, chats, and support tickets.
- To provide, manage, and improve our website, dashboard, and services.
- To onboard clients and manage client relationships.
- To create proposals, audits, strategies, reports, campaigns, websites, content, creative assets, automations, and other deliverables.
- To operate marketing, advertising, SEO, GEO, AEO, website, video, content, analytics, automation, and client success services.
- To manage project workflows, approvals, revisions, reporting, and communication.
- To send administrative, transactional, service-related, account-related, security, or billing messages.
- To send newsletters, educational resources, marketing communications, updates, offers, or event invitations.
- To personalize user experience and improve our website, dashboard, and communications.
- To analyze website traffic, campaign performance, dashboard usage, and service effectiveness.
- To maintain security, prevent fraud, detect unauthorized activity, and troubleshoot technical issues.
- To manage billing, accounting, contracts, and business operations.
- To comply with legal, regulatory, contractual, or security obligations.
- To enforce our agreements, policies, and rights.
- To improve our internal systems, templates, automations, processes, and quality control.
4. AI-Assisted Tools and Automation
AI Media may use AI-enabled tools, automation platforms, analytics systems, and workflow technologies to support our work. These tools may assist with strategy, research, content planning, creative production, reporting, quality assurance, website workflows, advertising workflows, data organization, process automation, and client communication.
When we use AI-assisted tools or automation in connection with client work, we aim to use them responsibly and with appropriate safeguards. We do not intentionally submit sensitive personal information to AI tools unless it is necessary to provide services, authorized by the client, or otherwise handled under appropriate protections.
6. Analytics, Advertising, and Third-Party Tracking
We may use trusted third-party tools and service providers to help us understand website traffic, campaign performance, user behavior, advertising effectiveness, and digital engagement.
These tools may collect information through cookies, pixels, tags, scripts, SDKs, server-side tracking, or similar technologies. This may include information about your device, browser, interactions with our website, pages visited, links clicked, referring source, and general location.
We may use analytics and advertising tools for:
- Website analytics, conversion tracking, retargeting, and remarketing.
- Audience measurement, campaign optimization, and lead attribution.
- Dashboard performance monitoring and email or content engagement analysis.
We do not sell personal information for money. However, certain analytics, advertising, or tracking activities may be considered "sharing," "targeted advertising," or similar activity under some privacy laws. Where required, we will provide applicable rights, notices, and opt-out mechanisms.
8. Mobile Phone Numbers and SMS Data
If you provide your mobile phone number or opt in to receive SMS messages from AI Media, we may use your number to send service-related messages, project updates, reminders, alerts, or marketing messages where permitted.
We do not share, sell, rent, or otherwise disclose mobile phone numbers or SMS opt-in data to third parties for their own marketing purposes.
If SMS messaging is offered, message frequency may vary. Message and data rates may apply. You may opt out of SMS messages by replying STOP, or by following any instructions provided in the message.
9. Email Marketing and Communications
We may use your email address to:
- Respond to inquiries, requests, or questions.
- Send project, account, dashboard, billing, or service-related communications.
- Send newsletters, updates, educational resources, event invitations, offers, or marketing communications.
- Continue communicating with clients after an initial transaction, inquiry, or engagement.
You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us. Even if you opt out of marketing emails, we may still send transactional, administrative, account, security, billing, or service-related messages.
10. Client Data and Information Processed on Behalf of Clients
AI Media may process certain information on behalf of clients in connection with marketing, advertising, website, analytics, automation, content, SEO, GEO, AEO, reporting, or dashboard services.
This may include:
- Lead information, website analytics, CRM exports, advertising platform data, and email performance data.
- Customer information, audience data, website form submissions, and client-approved campaign data.
- Other information provided by the client or collected through client-approved tools.
When we process information on behalf of a client, we generally do so to provide contracted services and according to the client's instructions, applicable agreements, and applicable law.
11. Third-Party Links and Platforms
Our website, dashboard, emails, ads, content, or deliverables may link to third-party websites, tools, platforms, social networks, embedded content, forms, payment processors, analytics tools, advertising platforms, or other services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. Your use of third-party services is subject to their own terms and privacy policies.
12. How We Protect Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include:
- Access controls, account permissions, secure systems, and monitoring.
- Vendor review, internal policies, confidentiality requirements, and appropriate security measures.
However, no website, dashboard, transmission method, storage system, or digital service can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us if you believe your account or information has been compromised.
13. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, manage client relationships, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support security, and maintain backups.
When information is no longer needed, we may delete, de-identify, anonymize, or archive it in accordance with our policies and applicable law.
14. Your Choices and Privacy Rights
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request a copy of certain information.
- Opt out of marketing communications.
- Opt out of certain targeted advertising, sale, or sharing activities where applicable.
- Limit certain uses of sensitive personal information where applicable.
- Withdraw consent where processing is based on consent.
- Appeal a denied privacy request where required by law.
- Not be discriminated against for exercising applicable privacy rights.
To exercise a privacy right, contact us using the information in the Contact Us section. We may need to verify your identity before completing certain requests.
15. California Privacy Rights
California law may provide California residents with additional rights regarding their personal information. Depending on whether applicable California privacy laws apply to AI Media, California residents may have the right to know, access, correct, delete, or opt out of certain uses of personal information.
We do not sell personal information for money. Some analytics or advertising activities may be considered "sharing" under California law. Where required, we will provide a method to opt out.
16. Do Not Track and Browser Signals
Some browsers offer "Do Not Track" or similar settings. Because there is not a uniform industry standard for responding to Do Not Track signals, our website may not respond to those signals in all cases.
Where legally required and technically supported, we will honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, for applicable sale, sharing, or targeted advertising opt-outs.
17. Children's Privacy
Our website, dashboard, and services are not directed to children under 13 years old, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
18. International Users
AI Media is based in California, United States. If you access our website, dashboard, or services from outside that location, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where we or our service providers operate.
Privacy laws in those jurisdictions may differ from those in your location. By using our website, dashboard, or services, you understand that your information may be processed in these locations.
19. Data Breach Notification
If we become aware of a data security incident involving personal information, we will take reasonable steps to investigate, contain, and address the issue.
Where required by law, we will notify affected individuals, clients, regulators, or other parties within the timeframe required by applicable law.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, legal obligations, or privacy practices.
When we update this Privacy Policy, we will revise the Last Updated date above. If changes are material, we may provide additional notice, such as by posting a notice on our website, updating the client dashboard, or sending a communication where appropriate.
21. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or need to contact us about your information, you may reach us at:
Company: AI Media Co.
Mailing Address: 1600 Rosecrans Ave, Building 7, Suite 400, Manhattan Beach, CA 90266
Contact: aimedia.design/Contact/
Website: aimedia.design